In case of emergency

Emergency toolkit

While none us want to think about us being seriously ill or not being around for our children, it can be helpful to think about what would happen if you weren’t able to be their primary carer. This may be short term such as going into hospital for an operation, or for a longer term period. Enable Scotland have created an emergency planning toolkit which […]

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Council emergency repairs

If you are a council tenant you can report emergency repairs such as burst pipes or water leaks causing flooding, no cold water supply and no electrical supply directly to the council’s repairs team.  North Lanarkshire Council: phone 0800 6781 166 (open 24 hours a day). Non emergency repairs can be reported online: https://www.northlanarkshire.gov.uk/form/housing-request-a-repair  South Lanarkshire Council: phone 0303 123 1010 (Monday – Friday,

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Flooding

You can get live information from Floodline.  Floodline is run by SEPA (Scottish Environment Protection Agency).  Online  Get flood updates on the SEPA website.  Phone  0345 988 1188  24 hours a day. 7 days a week. 

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Electricity

If you get a power cut you can phone 105. They’ll connect you to the network operator for where you live in Scotland.  It’s open 24 hours a day, 7 days a week.   You can also contact your network operator directly.  If you’ve no electricity due to prepayment meter technical problems get advice on the energy.scot website.  Phone: 0808 196 8660  It’s open

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Gas

If you smell gas or suspect a leak:  Phone: 0800 111 999  It’s open 24 hours a day, 7 days a week.   BSL: report a gas emergency using SignLive  If you’ve no electricity due to prepayment meter technical problems get advice on the energy.scot website.  Phone: 0808 196 8660  It’s open Monday to Friday, 9am to 5pm. 

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In an emergency

If there is any threat to life you should always call 999. The app ‘what three words’ is handy to have on your phone as it can tell an emergency service exactly where you are: https://what3words.com/products/what3words-app  If the situation is not life threatening, but due to something like extreme weather, the emergency numbers to contact are

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