Knowledge Base

Flooding

You can get live information from Floodline.  Floodline is run by SEPA (Scottish Environment Protection Agency).  Online  Get flood updates on the SEPA website.  Phone  0345 988 1188  24 hours a day. 7 days a week. 

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Electricity

If you get a power cut you can phone 105. They’ll connect you to the network operator for where you live in Scotland.  It’s open 24 hours a day, 7 days a week.   You can also contact your network operator directly.  If you’ve no electricity due to prepayment meter technical problems get advice on the energy.scot website.  Phone: 0808 196 8660  It’s open

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Gas

If you smell gas or suspect a leak:  Phone: 0800 111 999  It’s open 24 hours a day, 7 days a week.   BSL: report a gas emergency using SignLive  If you’ve no electricity due to prepayment meter technical problems get advice on the energy.scot website.  Phone: 0808 196 8660  It’s open Monday to Friday, 9am to 5pm. 

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In an emergency

If there is any threat to life you should always call 999. The app ‘what three words’ is handy to have on your phone as it can tell an emergency service exactly where you are: https://what3words.com/products/what3words-app  If the situation is not life threatening, but due to something like extreme weather, the emergency numbers to contact are

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AAC devices

Augmentative and Alternative Communication (AAC) devices are designed to help with communication and include picture boards (PECs) and electronic devices.  ASN schools will use these to help the children communicate, and some of the common phrases, along with Makaton signs, may be found in mainstream schools.  Electronic AAC devices can be borrowed from Speech and Language

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Items other families rate 

The lists below are for some of the sensory equipment that our families have found helpful to calm and regulate their child, provide entertainment or just to have some fun.  There will be lots of brands and stockists of similar items so it’s worth shopping around for a good deal, remembering websites like Discounts for Carers when shopping online to save more off

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